2016-04-14 12:54 0 条谈论

网友问:怎样联络美亚客服?产品呈现破损,要咨询下,请告诉我美亚客服联络方式。

小编答:联络的在线客服的办法非常简略,找到进口即可。点这儿直接进入,或许在任意产品页面或许个人信息页面的底部有“Let Us Help You”一栏。

看到最上面呈现了中文客服的图标了吗?如下图!这是美亚刚刚推出的新功能,主张英语欠好的直接和中文客服交流就行了,他们不是我国亚马逊的,而是的中文客服,专门担任解决美亚问题。

悠悠-美亚交流群

假如你觉得中文客服不靠谱,仍是期望老美来解决问题!没问题,咱们持续往下走!

点击刚刚那个页面最下面的“Need More Help?”就会弹出二级菜单,躲藏的很深吧,美亚其实便是不想让你立刻联络他们呢,哈哈。

进去之后,咱们需求挑选求助类型,首要分为四大类:An order I placed 订单问题、Fire and Kindle Fire和Kindle系列产品问题、Digital Services 数字内容求助、Something else 其他问题。

比方这儿点击“Something else”,会需求在“Tell us more about your issue”一栏挑选问题主题和概况,之后会在第三栏“How would you like to contact us”最右边呈现“Chat”在线客服按钮,点击即可进入谈天页面了。

找到了美亚客服之后,聊什么呢?

在过程中遇到的一些常见的问题如下,和客服交流或许发邮件时,或许你也用得到,决断保藏下吧。

撤销订单
How to cancel order
Hi, myorder number is 订单号I don't need all the goods of this order. Please help me tocancel this order. Thank you.

敦促发货
Ihave placed an order with No.(订单号) on (订单日期), and received order confirmation e-mail in the same day. But thestatus still shows 'in process' today. I kindly ask if you might accelerate thespeed of processing. Thanks!

改变收货地址
Excuse me,my order number is 订单号. My original address is: 旧的地址, Could I change my new address to 新的地址. Thank you.
Best regards!

退货
Excuseme, my order number is (订单号). I have received the parcel. But now I don't need these goods. MayI return goods? Please provide return label number to me? Thanks you.
Bestregards!

买完就提价了,交还差价
Hi,I have made a purchase on 日期.And I have bought 产品名称 at the price of 价格,but now the newest priceis 价格,I have not receive the item yet,I wonder if could have a price match and refund. Thank you!